We have a new receptionist starting in our team, and her first days were this weekend. It was a big weekend, and we had no other reception staff. Plus we had a Campground Kid underfoot (she started daycare this week, and after two days we’d already become accustomed to working WITHOUT a toddler). Plus one of our cleaners had to head to the hospital with her son this morning (thankfully he’s fine!) Plus we had a big bus group arrive earlier than expected and a bed cover that was pissed on and a whole lot of people checking out late.
All of which adds up to: chaos.
There were moments where I wasn’t at my very best, I’ll admit. But the biggest thing I took from the madness was a recognition of just how far we’ve come in the last 6 months.
And I’m not talking about physically (although this weekend also brought a reminder of that, in the form of this little video of our town in Brunei):
I’m talking about how much we’ve all learned and changed.
It’s perhaps most obvious in the Campground Kid, who is now a confident and chatty two years and eight months, able to hold full on conversations and tell amazing stories. She’s got a magnificent imagination and has learned million little things about the park. The other day while we were having a swim she told me “I’ve just put a little leaf into the skimmer” (the skimmer being what most people would probably call “the filter-y thingy”, myself included.) She is also a lot taller than when we arrived, which we know because she can climb onto all sorts of new places.
In me and Campground Papa, the change is perhaps more subtle, but it’s definitely there. We have learnt new skills (he can maintain a pool, I can navigate our park management system like a pro, we can both fold a fitted sheet with our eyes closed); but we’ve also grown and developed as people. We’re both more confident, especially with making phone calls (although to be fair to Campground Papa, it was mostly me who hated phone calls before). We’ve learned to be more clear and vocal about our needs and how others could help us meet them. We’re better at prioritising and planning ahead. We’re more confident to just dive in and fix problems on the spot, even if they’re not problems we know how to fix.
We’ve had so much change and craziness over the last few months that I hadn’t really stopped to consider these things, but seeing someone new trying to figure it all out is a great reminder of those first clueless days of nearly 6 months ago. And the fact that I am now entirely confident to recruit and train that someone new is a great reminder that I am learning and developing as a manager.
Even though I’ve come a long way, today was still pretty fucking hard. So now I’m going to put my feet up, and maybe have a glass of wine.